What is our return policy?
Returns are accepted within 30 days of delivery for orders placed on Kleanzi.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales to Canada, Hawaii, Alaska and APO/FPO addresses are final. For more information on returns, refunds and exchanges, please review the policies below.
How do I return an item?
To create a return, please log into your account. From there, view Order History, select the order in question, and then choose the item(s) you’d like to return. Once done, you’ll have the option to print a shipping label and then drop the package at the closest FedEx, UPS, or USPS location for return.
Where can I locate my return label?
Please check the email address associated with your Kleanzi.com account for your return label. You can also access your return label by logging in to your account and selecting View Returns for the order in your Order History.
When will I see my return?
After we receive your return at the warehouse, please allow up to 10 business days for the refund to be posted to your original payment method.